Quick Links | Contact Us | Log In | Sign Up

Introduction & Your Agreement

Thank you for signing up for lessons with Theatr Clwyd Music. The Terms and Conditions for your tuition are as follows.

Please read carefully as, by submitting the application and ticking the box on our online application form, you agree to our Terms and Conditions below, unless you notify us within 14 working days of receiving your offer confirmation.

Definitions

Theatr Clwyd Music means Theatr Clwyd Music Trust Ltd. of Raikes Lane, Mold, Flintshire, CH7 1YA.

For the purpose of this agreement “Term” refers to one of the following periods: Autumn (September to December), Spring (January to March), Summer (April to July).

For the purpose of this agreement “Academic Year” refers to September-July.

Lessons and Absences

Lessons Per Year Theatr Clwyd Music Associates will aim to deliver 36 lessons during a full academic year. Should we fall short of this minimum through tutor absence, we will refund or credit in respect of the shortfall.

Missed Lessons/Refunds/Credits/Rescheduling

• Music Associate Absence: When a Music Associate misses a session due to illness, travel delay or other reason they will endeavour to make the session up (e.g. through an extra lesson or a double lesson). Should the lesson be unable to be rescheduled, a credit for the lesson will be made.

• Student Absence: We are unable to offer credits for lessons missed by the student, due to short term sickness, family events or holidays, school trips, revision leave, exams etc.

• Long Term Medical Absence: In the case of a longer term absence, please contact us and a pause in payments may be agreed.

• Whole School Closure or Events: In the case of whole school closures (for example INSET days) or events (for example sports day) where possible lessons/sessions will be made up or credited.

• Unexpected School Closure: In the event of an emergency or closure of a school or other lesson venue (e.g. flooding, heavy snow or industrial action), where possible lessons/sessions will be made up or credited.

• Ensembles: Credits and refunds will not be given for Ensemble Membership fees.

Group Lesson Registration

 If a student signs up for group lessons and there are not enough students to make a group we will contact the student to discuss their options. This may include switching to individual lessons, being put on the waiting list until more pupils have signed up, or continuing to receive a pro-rata share of the lesson time until others sign up (10 mins per student)

Withdrawal from Lessons:

Lessons and ensemble memberships will continue term on term and year on year until appropriate written notice of withdrawal is received.

Notice can be given to stop lessons at the end of the current calendar month. Notice must be sent in writing by email to music@theatrclwyd.com. Notice given verbally will not be registered as notice. Upon receipt of notice a member of the team will contact you to confirm the cancellation and plan for the rest of the cancellation period.

Though students may withdraw from lessons at any time, as part of this agreement, they will be financially committed to pay for lessons up until the end of the calendar month of the date that they give their notice to withdraw. For example, if they contact us indicating that they wish to cancel their tuition on 12th November, they will still need to pay for any remaining lessons scheduled up until 30th November. If notice is given on 28th November, they will likewise need to pay for any remaining lessons scheduled up until 30th November. The final payment (for lessons in November) will be taken in December.

Fees & Lesson Payment

You are entering into an ongoing Agreement for tuition with Theatr Clwyd Music.

Lessons will be paid for the previous month in arrears. For example, lessons in September will be paid for in October, lessons for March will be paid for in April.

Each month does not contain the same number of lessons so the payment amount will vary. You will receive a schedule of payments at the start of the academic year (or when lessons commence).

Upon commencement of lessons, we will contact you to arrange setup of a Direct Debit. Payments will be taken on a monthly basis over the academic year, between October and July (inclusive). Payments will be taken by Direct Debit around the 18th of each month.

If you do not make a payment by the agreed date, we will send you a reminder.

Tuition fees may be reviewed annually. We will give you written notice of any such increases.

Data Protection

Theatr Clwyd Music is committed to safeguarding your personal information. Whenever you provide such information, Theatr Clwyd is legally obliged to use your information in line with all laws concerning the protection of personal information, including the Data Protection Act 1998.

Third Party Data Usage: Theatr Clwyd Music never passes on personal details of students, staff or contractors without their express permission.

Your agreement: By entering your details in the fields within the website you are agreeing to Theatr Clwyd Music providing you with the information and services you have requested.

For more details, please see our Privacy Policy.

General

Theatr Clwyd Music reserves the right to review these terms from time to time, normally at the end of an academic year. You will have the option to accept the revised terms or withdraw from lessons if we change our terms. If we advise you of any material change to these terms to your detriment without giving sufficient notice to enable you to withdraw from the Agreement by the specified date, you will not be required to pay a fee in lieu of notice in respect of the following term.